Mobil

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Mobil: bringing a site back online in a day

Bringing a site back online in a day.

Problem

A petrol station ran on 486-era machines. A disk failed and the site was down. The usual path was to wait for technicians to fly in from interstate, with the site offline until they arrived and finished.

Diagnosis

The failure was hardware, but the fix needed someone on site who knew the system. I was on site, and I had been keeping those machines running for years.

Action

  • Worked the fault on site and identified what had failed
  • Rebuilt what the site needed to get back up without an interstate callout
  • Kept the site running while the fix went in

Outcome

  • The site was back online in a day
  • No interstate technicians needed

What I'd do differently

Pending

Reflection to be written by Jupiter.

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